Refund policy

REFUND & RETURN POLICY

Refund & Return Policy

At Motion Living Homes, we are committed to providing a clear, transparent, and reliable shopping experience for our customers. We specialize in affordable container homes, foldable homes, and innovative housing solutions for customers across the world.

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the conditions outlined in this policy.

1. RETURN WINDOW

Motion Living Homes offers a 30-day return request period for eligible physical products.

You have 30 days after receiving your item to contact our customer support team and request a return.

Due to the size, nature, and delivery requirements of container homes and foldable housing products, all returns must be reviewed and approved by our team before the product is shipped back or collected.

If more than 30 days have passed since delivery, your return request may no longer be eligible, except where required by applicable law.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your container home or foldable home must meet the following conditions:

The product must be unused and not installed.
The product must be returned in its original condition.
The product must not have been modified, assembled, or altered beyond what is necessary for inspection.
All included components, accessories, manuals, and applicable documentation must be returned.
Proof of purchase or a valid order confirmation may be required.

Custom-built, personalized, specially manufactured, or made-to-order housing products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

Because these products may require specialized transportation, all approved returns must be coordinated with our support team.

3. RETURN SHIPPING COSTS

Motion Living Homes aims to maintain a clear and transparent return process.

Damaged, Defective, or Incorrect Products

If your container home or foldable home arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible.

We may request photographs, videos, delivery documentation, or other relevant information to review the issue.

After reviewing your request, we will provide appropriate assistance and return or replacement arrangements where applicable.

Change of Mind or Personal Preference

If you wish to return a product because of:

A change of mind.
Personal preference.
Ordering the wrong product.
Ordering an unwanted product.

You may be responsible for return transportation, collection, handling, and other applicable return costs.

Original shipping, delivery, installation, or handling charges may be non-refundable where permitted by law.

Because of the size and transportation requirements of our products, return shipping arrangements must be approved in advance.

4. RESTOCKING FEES

Motion Living Homes does not charge a restocking fee for eligible returns.

Restocking Fee: $0.00

However, applicable transportation, collection, delivery, or handling costs may apply depending on the reason for the return and the circumstances of the order.

5. HOW TO START A RETURN

Please follow these steps to request a return.

Step 1 — Contact Us

Email our customer support team at:

team@motionlivinghomes.site

Please include:

Your order number.
Your full name.
The product purchased.
The reason for your return.
Relevant photographs or videos if the product is damaged, defective, or incorrect.

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide the appropriate instructions.

Please do not arrange transportation or send the product back before receiving written return approval and instructions from our team.

Step 3 — Return or Collection Arrangement

Once your return request has been approved, our team will coordinate the appropriate return or collection arrangements.

Due to the size and nature of container homes and foldable housing products, specialized transportation may be required.

The return destination, collection arrangements, and any applicable costs will be communicated before the return proceeds.

6. REFUNDS

Once your returned product has been received, inspected, and approved, we will review your refund request.

You will be notified regarding the status of your refund.

If your refund is approved:

The refund will generally be issued to the original payment method where applicable.
Processing may take up to 10 business days after approval.
Additional time may be required for your bank, card issuer, or payment provider to process the refund.

Any applicable non-refundable shipping, transportation, installation, or handling charges will be communicated in accordance with the circumstances of your order and applicable law.

7. EXCHANGES

If you would like a different container home or foldable home model, the following process may apply:

Request a return for the original eligible product.
Complete the return process according to our instructions.
Place a new order for your preferred product.

For damaged, defective, incomplete, or incorrectly supplied products, please contact our support team so we can review the situation and provide appropriate assistance.

8. NON-RETURNABLE ITEMS

The following products may not be eligible for return:

Custom-built or personalized container homes.
Specially manufactured or made-to-order housing products.
Products that have been installed, modified, or permanently assembled after delivery.
Products damaged due to improper handling, installation, or misuse after delivery.

This policy does not affect any consumer rights or legal protections that cannot be excluded under applicable law.

9. DIGITAL PRODUCTS – NON-RETURNABLE

All digital products sold by Motion Living Homes are generally non-returnable and non-refundable once the digital product has been delivered, downloaded, accessed, or made available to the customer.

Digital products may include:

Digital guides and downloadable documents.
E-books and digital publications.
Digital plans, drawings, and design files.
Downloadable housing resources.
Other digitally delivered products.

Because digital products cannot be physically returned once delivered or accessed, change-of-mind returns and refunds are generally not accepted.

However, this policy does not apply where a digital product is defective, incorrectly supplied, inaccessible due to an issue on our part, or where a refund or other remedy is required by applicable law.

If you experience a problem accessing or receiving a digital purchase, please contact our customer support team for assistance.

10. CUSTOMER RESPONSIBILITIES

To help ensure a smooth return process, customers are responsible for:

Submitting return requests within the applicable 30-day period.
Providing accurate order and delivery information.
Keeping the physical product in its original condition before an approved return.
Including applicable components, accessories, and documentation.
Following the return instructions provided by Motion Living Homes.
Cooperating with approved collection or transportation arrangements.
Paying applicable return transportation costs when the return is due to a change of mind or personal preference, where permitted by law.

Returns that do not meet the applicable requirements may not be approved, except where otherwise required by law.

11. DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your order upon delivery.

If your container home or foldable home arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

To help us review the issue, we may request:

Your order number.
A description of the problem.
Clear photographs or videos of the product.
Photographs of the packaging and delivery condition where relevant.
Relevant delivery documentation.

Our team will review the information and provide appropriate assistance based on the circumstances.

We are committed to addressing legitimate product issues fairly and in accordance with applicable consumer protection laws.

12. NEED HELP?

If you have questions about returns, refunds, exchanges, digital products, or product-related concerns, please contact our customer support team.

Email: team@motionlivinghomes.site

Our support team is available to assist with return-related questions and general customer inquiries.

This is the best place to explain everything Motion Living Homes offers in one place:

Affordable container homes
Foldable homes
Home floor plans
Digital floor plan downloads
Modern and practical housing designs

Add this paragraph to your About Us page

What We Offer

At Motion Living Homes, we offer a range of affordable and innovative housing solutions, including container homes, foldable homes, and thoughtfully designed home floor plans. We also provide digital floor plans and housing layout designs to help customers explore different living spaces, room arrangements, and home design possibilities. Our goal is to make modern, practical, and affordable housing options accessible to customers looking for flexible living solutions.