Contact information

CONTACT US

Welcome to Motion Living Homes. We are committed to providing clear, reliable, and professional customer support for our customers.

Whether you have questions about our affordable container homes, foldable homes, product specifications, need assistance with an order, want information about shipping and delivery, or require help with a return or refund, our support team is here to assist you.

At Motion Living Homes, we aim to make communication simple and convenient. Customers can contact us regarding products, orders, delivery, returns, refunds, and other store-related inquiries.

CUSTOMER SUPPORT HOURS

Our customer service team is available during the following business hours:

Monday to Friday: 9:00 AM to 5:00 PM

Messages received outside regular business hours may be reviewed and answered on the next business day.

LIVE CHAT SUPPORT

Our online chat support available 24 hours a day, 7 days a week, allowing customers to contact us conveniently whenever they need assistance.

EMAIL SUPPORT

Email is one of the primary ways to contact the Motion Living Homes support team.

For questions regarding orders, products, shipping, delivery, returns, refunds, or general inquiries, please contact us at:

Email: team@motionlivinghomes.site

To help us assist you more efficiently, please include relevant information in your message, such as:

Your full name.
Your order number, if applicable.
The email address used when placing the order.
The product you are asking about.
A clear description of your question or concern.
Photos or videos when reporting a damaged, defective, or incorrect product.

Providing complete information can help our support team review and respond to your request more efficiently.

PRODUCT INQUIRIES

If you have questions about a container home or foldable home before placing an order, you may contact us for assistance regarding available product information.

Customers may contact Motion Living Homes regarding:

Container home specifications.
Foldable home features and designs.
Product dimensions and layouts.
Available models and configurations.
Materials and product features.
Product availability.
General housing product information.

We encourage customers to review product descriptions, specifications, dimensions, and delivery details carefully before completing a purchase.

ORDER SUPPORT

If you have already placed an order, our support team can assist with questions related to:

Order confirmation.
Order processing.
Product preparation.
Shipping and delivery updates.
Tracking or freight information.
Estimated delivery schedules.
Order-related concerns.

Please provide your order number when contacting us about an existing order. This helps us locate your order information more efficiently.

SHIPPING AND DELIVERY ASSISTANCE

Once your order has been processed and shipping arrangements have been confirmed, relevant delivery information will be provided according to our Shipping Policy.

If you experience a significant delay or have concerns regarding your shipment, please contact our support team.

We will review the available order and transportation information and provide assistance where possible.

For complete shipping and delivery details, customers should also review our Shipping Policy available on the Motion Living Homes website.

RETURNS AND REFUND ASSISTANCE

If you would like to request a return or have questions regarding a refund, please contact us before arranging to send a product back.

Our support team can provide information regarding:

Return eligibility.
Return instructions.
Damaged or defective products.
Refund status.
Exchange-related questions.
Return transportation arrangements.

Customers should include their order number and the reason for their request when contacting us about a return or refund.

For damaged, defective, or incorrect products, photographs or videos may be requested to help us review the issue.

RESPONSE TIMES

We aim to respond to customer inquiries as quickly as possible.

Response times may vary depending on the nature and complexity of the request.

Simple inquiries may be answered more quickly, while order investigations, delivery coordination, return requests, or other detailed matters may require additional time for review.

We appreciate your patience while our team works to provide accurate and helpful assistance.

COMMUNICATION GUIDELINES

To help us provide efficient customer support, we recommend that customers:

Provide accurate contact information.
Include their order number for order-related questions.
Clearly explain the issue or question.
Include relevant photographs or videos when reporting damaged products.
Keep communication within the same email thread when following up on an existing request.

This helps our support team maintain accurate communication records and provide better assistance.

CUSTOMER FEEDBACK

We value feedback from our customers and welcome suggestions regarding our products and shopping experience.

Your feedback may help us improve our services, website experience, product information, and customer support processes.

If you have a suggestion or feedback regarding your experience with Motion Living Homes, you are welcome to contact our support team.

PRIVACY AND CUSTOMER INFORMATION

Any personal information provided when contacting Motion Living Homes will be handled in accordance with our Privacy Policy.

Customer information may be used to respond to inquiries, review orders, provide customer support, and resolve service-related issues.

For your security, please avoid sending unnecessary sensitive information through email or chat.